1. What are Thomson Reuters' hours of business?
  2. What products do I subscribe to?
  3. What are your Conditions of Sale?
  4. How can I pay for my invoice?
  5. What is my password?
  6. What if I have trouble understanding my bill?
  7. I have lost my invoice. How can I get a copy?
  8. What if there appears to be a content error in one of your services?
  9. When will a particular piece of legislation or information be included in your update services?
  10. Why would I want an e-store account?

1. What are Thomson Reuters' hours of business?
Thomson Reuters NZ is open for business Monday to Friday from NZST 8.00am to 5.00pm.

2. What products do I subscribe to?
Please contact Customer Service and we will be happy to send you your subscription details.

3. What are your Terms & Conditions?
If you have any queries regarding this information, please contact Customer Service.

4. How can I pay for my invoice?
We accept payment via cheque, money order, or credit card (Bankcard, MasterCard, Visa, Amex).

5. What is my password?
If you've misplaced, or forgotten, your password please contact Customer Service for assistance.

6. What if I have trouble understanding my bill?
Please contact Customer Service for assistance with your inquiry.

7. I have lost my invoice. How can I get a copy?
Contact Customer Service and we will be happy to send you a duplicate copy.

8. What if there appears to be a content error in one of your services?
Please contact Customer Service and you'll be put in contact with the publisher.

9. When will a particular piece of legislation or information be included in your update services? Please contact Customer Service and you'll be put in contact with the publisher.

10. Why would I want an e-store account?
There are number of benefits only available to account holders. To find out more click the link: E-Store Accounts.

 

Contact Us

Legal

Information & Product Support
From New Zealand: 0800 10 60 60
International: + 64 4 801 0001
Fax: 04 802 0300
Email: Care.ANZ@thomsonreuters.com
Mon-Fri, 8am-5pm NZST

Tax & Accounting

Information & Product Support
From New Zealand: 0800 785 483
Email: supportANZ@thomsonreuters.com
Mon-Fri, 8:45am-5:15pm EST